Saturday, August 11, 2012

Restaurant Etiquette - Don't have it? Go to McDonalds!

Ever since I started working in the food service industry I have seen some pretty interesting things... the good, bad, and ugly of the food service industry. The restaurants I have worked for have actually been pretty outstanding, which is pretty outstanding considering the last couple are sushi restaurants which serve raw fish.  Using my experience working in restaurants, I have come up with 5 tips for visiting American restaurants:

5) Just because you are being waited on, doesn't mean your server is your slave.
I have had people talk down to me, speaking as though I wasn't even worthy of touching their dirty plates. Little do they know that their server graduated top of their class, and was offered full tuition scholarships to 4 private universities. Don't act like you are better than people!

4) If your server forgets something, don't be afraid to ask for it again. A simple "was my [insert food or drink item] coming out?" This is particularly important if it is a busy restaurant. If I forget something I feel horrible, and I would rather be told multiple times, than just before a customer leaves. When I am serving, I really do aim to provide the very best service possible, so if a customer doesn't get what they want I am not happy. 

3) You are not the only / most important person in the restaurant, so wait patiently. Chances are, your server is doing the best they can to get everything you want to your table or booth. While you a waiting enjoy the conversation of your company. If food is taking a long time and you are starving, ask your server if there are any appetizers which don't take very much time to come out.

2) A simple please and thank you go a long way. When people ask for things politely and say thank you it really does make my day. Even if I have a ton of things on my mind (work related or not) it really does brighten my day to have a customer genuinely thank me. 

1) Tip at least 20 percent if you received good service. Nowadays it is the norm in America to tip 20 percent. I will admit to tipping under 20 percent, but that is because I am originally from a country where people don't expect tips (it's not a social norm). If you got all your food and the server was friendly, tip them accordingly. I have had people who tipped me absolutely nothing, and I did everything correctly. One of the people actually owned a sushi restaurant herself, so you would think she would have tipped something, but she did not.

The customers I have throughout the day really do impact how I feel at the end of the night. If they were all rude I end up feeling pretty shitty. If I have at least 1 kind, polite customer I go home incredibly happy. I somewhat doubt any of my favorite customer's will read this, but if they are I want to say thank you for being amazing! You really do make my days better!

There is such a thing as bad service, and if you notice it then more likely than not the server's boss or manager will too. If you have any questions about anything else regarding my experience working in restaurants, feel free to leave a comment and I will answer it.

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